Shipping

Everything ships through established postal carriers, with tracking on every order.

Getting your order out

Orders are picked, checked and dispatched within 5–8 business days of being placed. We would rather take an extra day to check a garment properly than send something out that comes straight back.

You will get a confirmation email when the order is placed, and a second email with your tracking number the moment it leaves us.

Delivery

Once your parcel is with the carrier, delivery time depends on the service and your destination. Your tracking link is the most accurate picture available — it updates directly from the carrier rather than from us.

Total time to your door = dispatch time + carrier transit time.

Tracking your order

Tracking numbers can take up to 48 hours to start showing movement after you receive them. That is normal and does not mean anything has gone wrong.

If your tracking has genuinely not moved for several days, or the carrier is showing something you do not understand, email digestwellsupport@gmail.com with your order number and we will look into it directly with the carrier.

Customs and duties

International orders may attract import duties or taxes set by the destination country. These are charged by customs, not by us, and are the recipient's responsibility. We cannot predict or refund them.

Wrong address

Check your shipping address carefully at checkout. If you spot a mistake, email us immediately — if the order has not yet been dispatched we can usually correct it. Once a parcel is with the carrier, we cannot redirect it.