Contact us

Questions about an order, a size, or a return? We are happy to help.

Email is the way to reach us

We do not take phone calls at the moment. It is a deliberate choice rather than an oversight — we are a small team, and handling everything over email means your question reaches the person who can actually answer it, with your order details in front of them, instead of being passed around. It also means nothing gets lost.

What to include

To get you a useful answer first time, please include:

Your order number, if your question is about an existing order
The item name, if you are asking about sizing or fit
A photo, if something arrived damaged or is not what you ordered

Order tracking

If your tracking has stopped updating or you cannot make sense of what the carrier is showing, send us your order number and we will chase it up with them directly. Tracking often takes up to 48 hours to show its first movement, so a quiet day or two straight after dispatch is normal.

Response times

We answer emails as quickly as we can, usually within one business day. If you have not heard back after that, check your spam folder before assuming we have missed you — then email again and we will find it.